FAQ’s

[cherry_accordion][cherry_spoiler title=”How do I bid on auctions?”] • First Are you registered? If not click here and we will help you get registered.
• Second What category are you looking for? Click on the category or subcategory on the main Catalog page to choose which area you want to look at.
• Third What item are you looking for? Once you find the correct category and subcategory, scroll through the list of items until you find an item that interests you. Clicking on the auction title will take you to the bid page.
• Fourth How do I make a bid on an item? Enter the amount you want to bid on the item and click the “Submit” button. Before you make an offer on an item however, please thoroughly read all of the terms of the bid, such as payment methods, shipping, and item description. Some agencies have their own Terms and Conditions. Please make sure you read them carefully.
[/cherry_spoiler] [cherry_spoiler title=”Nelami uses two auction formats:What are the different auction types? “]Simple Auctions – Simple auctions limit the auction to a single item or lot of items. The highest bidder wins the item. Some auctions use a reserve price – an unlisted price that must be met before anyone can win the auction. If the reserve price is not met prior to the auction end, the seller is not obligated to sell the item. Automatic Auctions – Automatic auctions allow multiple items to be sold under one auction. Bidders can specify a price and quantity of items they want to purchase. If there are more items requested than available, the highest bidder will receive their full quantity before the other requests are filled.[/cherry_spoiler] [cherry_spoiler title=”Can I retract my bid?”]No. Bids are binding contracts. However, if you feel that you have a legitimate reason to withdraw your offer, you may contact the seller via email. On the main bid page there is a section that contains information on the auction contact. If the seller does allow the bid to be retracted, be aware that this cancels any further bids you may make on this particular auction.[/cherry_spoiler] [cherry_spoiler title=”Nelami uses two auction formats:What are the different auction types?”]Simple Auctions – Simple auctions limit the auction to a single item or lot of items. The highest bidder wins the item. Some auctions use a reserve price – an unlisted price that must be met before anyone can win the auction. If the reserve price is not met prior to the auction end, the seller is not obligated to sell the item Automatic Auctions – Automatic auctions allow multiple items to be sold under one auction. Bidders can specify a price and quantity of items they want to purchase. If there are more items requested than available, the highest bidder will receive their full quantity before the other requests are filled[/cherry_spoiler] [cherry_spoiler title=”Can I retract my bid?”]No. Bids are binding contracts. However, if you feel that you have a legitimate reason to withdraw your offer, you may contact the seller via email. On the main bid page there is a section that contains information on the auction contact. If the seller does allow the bid to be retracted, be aware that this cancels any further bids you may make on this particular auction[/cherry_spoiler] [cherry_spoiler title=”How do I know if I’m outbid?”]As soon as someone has placed a bid higher than yours, an email will be sent informing you that you have been outbid. If you have placed a proxy bid, you are only notified once someone has beat your maximum amount[/cherry_spoiler] [cherry_spoiler title=”How do I know if I’ve won?”]Shortly after an auction ends, the winner of the auction will receive an email telling them they have won. If you receive an email informing you that you have won an auction, it is your responsibility to contact the seller to arrange an exchange.[/cherry_spoiler] [cherry_spoiler title=”How does Automatic bidding work?”]Automatic bids are when you place the maximum amount that you are willing to pay for an auction and Nelami automatically increases the amount of your initial bid for you in set increments. For example: a TV is being sold that you would like to bid on; it’s currently listed at $60.00 with an increment level of $5.00; you don’t want to pay more than $100.00. The Automatic bid will set your first bid at $65.00 so that you are the winning bidder. If another bid is made for $75.00, the Automatic bid will automatically increase your bid amount to $80.00. It will continue doing this until it reaches your maximum bid amount of $100.00. Automatic bids are very useful for when you don’t want to have to watch an auction to verify your bidding status. If you have been outbid, you will receive notification through email. If there is a reserve price, Automatic bidding will automatically bid to try to meet the reserve price. If your maximum bid is lower than the reserve price, your bid will stop at your maximum bid. If the reserve has been met and your maximum bid amount has not been reached, your bid will stop at the reserve price and only Automatic bid again when another bidder outbids you.[/cherry_spoiler] [cherry_spoiler title=”Auction Watch “]Users can select auctions to be tracked by clicking the “Add to Watch List” link located at the top of the auction page on the right side. Once added to the list, items can be viewed from your “Watch List” page found inside the “My Stuff” section. Once a bid is placed on an auction in your “Watch List,” it will also be view-able in the “Bids” section. If you no longer wish to track an auction, either click the “Trash” icon from the “Watch List” or click the “Remove from Watch List” at the top of the auction page[/cherry_spoiler] [cherry_spoiler title=”What does blocked mean?”]An institution can stop a buyer from placing an offer on all of their auctions by “blocking” the buyer. A buyer who has been blocked from an auction, must contact the seller to have the block cleared[/cherry_spoiler] [cherry_spoiler title=”What is a Nelami Auction?”]A Nelami Auction is an auction in which the seller lists multiple quantities of an identical item. With multiple items up for sale, multiple bidders can win and one bidder can try to buy more than one quantity. If there are more bidders than items, the highest bidder will receive his or her full quantity. Bidders may receive partial quantities, i.e., only receive 2 out of the 3 items they bid for. Bids on Nelami auctions are done per item. When you bid, you will enter the desired quantity and the per item price. As with all auctions, Proxy bidding may be used during Nelami auctions. The system will work to make sure you get the maximum possible number of items – up to your maximum quantity – for the lowest possible price. Your total price will be the quantity won multiplied by the per item price. Example #1 Auction for 5 items Bidder 1: Bids $20.00 per item, wants 1 item Bidder 2: Bids $15.00 per item, wants 3 items Bidder 3: Bids $10.00 per item, wants 3 items Bidder 1: Wins 1 item-was high bidder per item and only wanted 1 item. Will pay $20. Bidder 2: Wins 3 items-bid $15 per item, will pay $45. Bidder 3: Wins remaining 1 item. Even though bidder 3 wanted 3 items for $10 each, this bidder was outbid, so he or she will only get the remaining 1 item and will pay $10. Example #2 Auction for 5 items Bidder 1: Bids $20.00 per item, wants 5 items Bidder 2: Bids $15.00 per item, wants 3 items Bidder 3: Bids $10.00 per item, wants 3 items Bidder 1: Wins all 5 items – the bidder placed the highest bid per item and will pay a total of $100. Example #3 Auction for 5 items Bidder 1: Bids $25.00 per item, wants 3 items Bidder 2: Bids $25.25 per item, wants 5 items Bidder 1: Wins 3 items Bidder 2: Wins 2 items The reason for this is because bidder 2 bid after bidder 1 and bidder 2 did NOT outbid bidder 1’s bid by the correct bid increment. The bid increment for $25.00 is $1.00, but the second highest bidder only bid $.25 more, which did not outbid bidder 1. Therefore bidder 1 gets his or her desired quantity and bidder 2 gets the remaining items. The bid increment will be clearly displayed during a Nelami auction.[/cherry_spoiler] [cherry_spoiler title=”Extensions”]If a bid is placed during the final 5 minutes of an auction, the end time will automatically extend for an additional 5 minutes. This will continue until no bids are placed during the last five minutes. This is much like a live auction: When the auctioneer is concluding the sale of an item, a person might make a bid at the last moment. The auctioneer then asks if anyone else would like to make a higher bid, essentially extending the auction until everyone has had a chance to make their final bid on the item. Most online auctions are bid on during the final minutes. This option allows everyone a fair chance to bid until no more bids are placed[/cherry_spoiler] [cherry_spoiler title=”What are the default increments that Nelami uses?”]>The bid increment increases as the highest bid increases. The table below shows the exact amounts for the default increments.

Current High Bid Increment
Rs. 0.01 – 0.99 Rs. 0.05
Rs. 1.00 – 4.99 Rs. 0.25
Rs. 5.00 – 24.99 Rs. 0.50
Rs. 25.00 – 99.99 Rs. 1.00
Rs. 100.00 – 249.00 Rs. 2.50
Rs. 250.00 – 499.99 Rs. 5.00
Rs. 500.00 – 999.99 Rs. 10.00
Rs. 1,000.00 – 2,499.00 Rs. 25.00
Rs. 2,500.00 – 4,999.99 Rs. 50.00
Rs. 5,000.00+ Rs. 100.00

[/cherry_spoiler] [cherry_spoiler title=”How do I change my email?”]1. Make sure that you are already logged in.
2. Click on the “Dashboard” tab.
3. Click the “Profile” link, located on the left side of the page.
4. Select the “User Information” option on the left side of the page. This will bring up a page where you may update your information, including your email.
5. Click “Submit” to save the revised information. [/cherry_spoiler] [cherry_spoiler title=”What do I do if I’ve forgotten my password?”]Click on the “Login” button. On the login screen toward the bottom, click the link titled, “Forgot password.” On the page that will appear, please enter your username and click on the button to have instructions on how to reset your password emailed to you[/cherry_spoiler][/cherry_accordion]